Connect for Health Colorado® is operating Colorado’s COVID-19 Call Center

REMOTE, Colo. (Jan. 15, 2021): The Colorado Department of Public Health and Environment (CDPHE) is partnered with Connect for Health Colorado® to provide Coloradans with a call center that has support services for COVID-19 testing and containment results. The “COVID Results” Call Center opened on Nov. 19, 2020 and has placed more than 228,000 calls.

“We are eager to do our part to help manage the COVID public health crisis,” said Connect for Health Colorado’s Chief Executive Officer Kevin Patterson. “We are proud to be a trusted resource for Coloradans when it comes to their health and help the State be successful in combatting the pandemic.”

The COVID-19 Call Center staff provide outbound call support to deliver COVID-19 test results. The call center is also open daily from 8:00 a.m. to 6:00 p.m. and provides information and guidance in English and Spanish, as well as in other languages using an interpretation service.

Outbound calls originate from an 888 number and the caller ID appears as “Colorado COVID Results”. Call center staff also identify themselves as representatives from Colorado COVID Results in partnership with the Colorado Department of Health and Environment. Callers then confirm the patient’s name and date of birth before releasing their test results, but our call center staff will never request other personal information such as social security numbers or bank/credit card information. If you are contacted by someone without an 888 number or who asked you for more information than listed above, hang up, and report the incident to CDPHE.

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